i bloom · English
How can we help?
Last updated
For help with i bloom, email saebom.ai.official@gmail.com. You can also find answers to common questions below.
Tell us what happened
Include your iPhone model, iOS version, i bloom version, and the steps that led to the problem. A screenshot can help; remove private information before sending it. Never send your Apple password or payment card details.
Sign-in and account deletion
You can read and personalize your library without signing in. Account features use Sign in with Apple. To delete your account, choose Delete account on the account screen. If you cannot sign in or delete your account, contact us. We may need to verify account ownership.
Account deletion removes i bloom’s cloud account data and disconnects Sign in with Apple. Your local library remains, and Apple subscriptions must be canceled separately. See the privacy policy for retention details.
Cloud backup
Sign in, then open the account screen to upload or restore a backup. Review the information shown before enabling backup: it can include your profile answers and written content, but not photos or custom theme files. Turning automatic backup off stops future automatic uploads; it does not delete the existing cloud copy.
Purchases, cancellations and refunds
If Premium is missing, try Restore purchases using the Apple account that made the purchase. Check that you have an internet connection. To manage or cancel a subscription, open iOS Settings → your name → Subscriptions. The lifetime purchase does not renew. Contact Apple through the links below for billing and refund requests.
AI conversations and affirmations
AI conversations require Sign in with Apple and an internet connection. Creating affirmation sets requires eligible Premium access. The app asks for consent before sending information to i bloom and OpenAI; see the privacy policy for details.
If you reach a usage limit, follow the retry time shown in the app. Report inappropriate content through the app, or contact support for help with content or failed requests.
Reminders and photos
If reminders do not appear, check i bloom’s notification permission and your Focus settings in iOS. Photo access is used for the photo or sharing feature you choose. You can review and change permissions in iOS Settings.